1. Who we are
This Privacy Policy describes how No Bug Pest Control ("No Bug," "we," "us") collects, uses, and protects information in the course of providing pest control services to property managers, building owners, supers, and tenants in New York City — primarily multifamily apartment buildings in the Bronx and Brooklyn.
This policy covers our website (nobugpest.com), our business operations, and the SMS and email communications we send to coordinate service.
2. Information we collect
From property managers and building owners
- Business contact information — company name, contact name, role, email address, phone number, business address
- Building information — addresses, unit counts, access details, super contact information
- Service history — work orders, treatments performed, recurring routes, billing records
- HPD and compliance information shared with us to respond to violations
From tenants (when we service a unit)
- Unit number and building address
- Names and contact information you provide when scheduling or describing a pest issue
- Mobile phone number — only when you consent via the Service Visit Form (see Section 4)
- Photographs of treatment areas and proof-of-service documentation
- Signatures captured on service forms (paper or digital)
From visitors to nobugpest.com
- Information you submit through contact forms or email links — name, email, phone, building list, message content
- Basic usage information from your browser — IP address, browser type, pages viewed. We do not use third-party advertising trackers.
3. How we use information
We use the information we collect to:
- Schedule and perform pest control services
- Coordinate access with supers, property managers, and tenants
- Send appointment confirmations, reminders, and service-completion notifications
- Generate and deliver invoices, service records, and HPD response packages
- Respond to inquiries and provide customer support
- Maintain compliance with NYS DEC, HPD, Local Law 55, Local Law 69, and other applicable regulations
- Improve our internal operations
We do not use your information for third-party advertising, and we do not sell information.
4. SMS messaging (text messages)
This section describes how we use SMS. It is the section that mobile carriers reference for our A2P 10DLC compliance.
Who we send SMS messages to
We send transactional SMS messages to two groups of recipients, both of whom must opt in:
- Property managers, building owners, and authorized contacts (B2B). Consent is provided through the No Bug service agreement, which explicitly authorizes SMS communications to designated points of contact regarding work orders, scheduled service, service-completion notifications, and operational coordination.
- Tenants (when applicable). Consent is provided at the point of service by signing the No Bug Service Visit Form, which contains the following explicit opt-in language: "I consent to receive SMS appointment confirmations, reminders, and service-related messages from No Bug Pest Control. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help." No tenant receives SMS from No Bug without this signed consent.
What messages we send
- Appointment confirmations and reminders
- Tech-arrival notifications (typically 15–30 minutes before arrival)
- Service-completion notifications, sometimes with a link to the signed service record
- Work order receipt and scheduling confirmations
- Operational coordination — schedule changes, access issues, follow-up scheduling
We do not send marketing or promotional SMS.
Message frequency
Frequency varies based on active service. A typical recurring-service contact may receive 2–6 messages per month. Tenants typically receive 1–3 messages per scheduled service.
Cost
Message and data rates may apply, depending on your mobile plan. No Bug does not charge you for SMS messages.
How to opt out
Reply STOP to any message at any time to unsubscribe. You will receive one confirmation message and no further SMS from No Bug. You can opt back in by replying START or by contacting us.
How to get help
Reply HELP to any message, or contact [email protected] or call (551) 265-1725.
Carriers and delivery
Mobile carriers are not liable for delayed or undelivered messages. We use Twilio as our SMS delivery provider.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All consent records, mobile opt-in data, and SMS engagement information are excluded from any third-party data sharing.
5. Who we share information with
We share information only with the parties needed to operate the service:
- Our technicians and operations staff — for scheduling and service delivery
- Property managers and building owners — for service records, invoices, and HPD response documentation related to their buildings
- Service vendors that power our operations: Airtable (records), Cloudflare (website and infrastructure), Twilio (SMS), Resend (email), DocsAutomator (document generation), and standard accounting software. These vendors process information on our behalf under their own privacy and security policies.
- Government agencies — when required by law or to respond to HPD violations, regulatory inquiries, or court orders
We do not sell, rent, or trade information. We do not share mobile numbers or consent records with third parties for any marketing or promotional purpose.
6. How long we keep information
We keep records for as long as needed to operate the service, support our property manager clients, defend against potential disputes, and comply with regulatory recordkeeping requirements (typically seven years for service and billing records). SMS consent and opt-out records are retained for the life of the consent and a reasonable period after opt-out.
7. Your rights and choices
You may:
- Request a copy of the information we hold about you
- Request that we correct inaccurate information
- Request that we delete information, subject to recordkeeping obligations
- Opt out of SMS messages at any time (reply STOP to any message)
- Opt out of operational emails (reply to the email or contact us)
Contact [email protected] to make any of these requests.
8. How we protect information
We protect information using reasonable administrative and technical safeguards, including encrypted transmission, access controls, and vendor agreements. No system is perfectly secure; in the event of a security incident affecting your information, we will notify affected parties as required by law.
9. Children
Our services are directed to property managers, building owners, and adult tenants. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. We will post the updated policy at this URL with a new "Last updated" date. Material changes that affect your rights will be communicated directly when possible.
Questions, requests, or concerns about this policy:
No Bug Pest Control
35 Fencsak Ave, Elmwood Park, NJ 07407
Email: [email protected]
Phone: (551) 265-1725
